UPDATED: MON 11th OCTOBER 2021

FLORAL PAVILION UPDATE

UPDATE 27th September 2021

Q&A - About the Theatre Returning to Full Capacity Shows

1. What cleaning regimes are in place?
   All spaces will be deep cleaned before each performance. Seating will be cleaned using 12v handheld mist sprayers. Daily cleaning of the whole venue will take place alongside touch point cleaning throughout each day. Our theatres are equipped with mechanical ventilation systems which introduce fresh, filtered air and is fully compliant with all the latest guidelines.
2. Do I need to wear a face mask when visiting the theatre?
   Visitors to the Floral Pavilion are strongly recommended to wear a face covering at all times while in the venue unless medically exempt or while eating or drinking. Face coverings will be made available to visitors on request.
3. Do I need to keep social distance whilst moving around the theatre?
   There is no social distancing in place in the venue but we ask that you be aware of those around you especially in busier areas, and when queuing and when leaving the venue.
4. Will hand sanitising stations be available?
   Hand sanitisers and cleaning wipes will be available in the foyer areas, the Floral Café and in the auditorium. Lidded bins will be available around the venue.
5. Do staff need to wear masks?
   All Floral Pavilion staff will be wearing masks unless medically exempt,
6. Will there be staff available to help me during my visit?
   There will be increased numbers of front of house staff to help and advise visitors to the Floral Pavilion in all public areas.
7. Will vaccine passports be needed?
   Currently we are not asking for vaccine passports but this may change pending government guidelines. Please check our website floralpavilion.com 24 hours before your visit to check if any updated information has been issued.

UPDATE 22nd September 2021

Curtains set to rise on Floral full houses

New Brighton’s Floral Pavilion Theatre will be welcoming back audiences to all theatre performances, at full capacity, from October 1st 2021.

The first live event to perform at the theatre will be the All-Star Superslam Wrestling show on Sunday 3rd October at 3pm. This is just the start of a busy season of shows and events scheduled to take place in the theatre and the front of house areas.

Highlights from the Autumn 2021 – Spring 2022 season include family shows Peppa Pig – Best Day Ever and the Floral Pavilion pantomime, Beauty and the Beast starring Melanie Walters, Gwen from Gavin and Stacey as Fairy Bon Bon.

Tickets are also available for a range of comedy, musical tribute shows, classical and opera performances and touring drama and musical productions.

The Floral Pavilion will also be welcoming back regular events such as the Craft & Gift Fair, Book Fair, Choral Pavilion Choir and a number of children’s activity events all in the Plaza and Blue Lounge areas of the building.

While the Floral Café has been open, it will now increase the number of tables available for customers. The Café is open Monday to Sunday, 10am – 5pm and no booking is required.

However, for customers wanting to enjoy the popular Afternoon Tea - available Monday to Sunday 12pm to 3pm - booking is required by calling the Box Office phone line 0151 666 0000 or via the website www.floralpavilion.com

In accordance with national guidance, there will no legal requirement for visitors to wear face coverings or socially-distance in the venue, but visitors are asked to be aware of the COVID-safe recommendations on signage posted within the venue.

At present, there will be no requirement for visitors to demonstrate their vaccination status. The theatre has also retained an enhanced cleaning regime and there will continue to be hand sanitizer stations and wipes available across the building.

To book tickets:

Website – www.floralpavilion.com

Box Office: (From 1st October onwards)

Phone 0151 666 0000 – Tuesday – Saturday, 10am – 4pm
Box Office Counter Service – Tuesday – Saturday, 12pm – 4pm

For information or help:

Email – floralboxoffice@wirral.gov.uk

RESCHEDULED AND CANCELLED SHOWS

We’re continuing to work alongside all our promoters and producers to reschedule as many shows as we can.

To make it easier for you to check new dates for shows we have listed them below. We will be updating this list regularly so please check back.

PANTOMIME - Beauty and the Beast

Please use the table below to see the old date and what the new rescheduled date is.

Current Rescheduled Shows List

Current Cancelled Shows List

FREQUENTLY ASKED QUESTIONS

My show has been rescheduled what should I do?

We will contact you with information about the rescheduled date. All tickets have been automatically transferred to the new date, if you are able to attend the new date you do not need to contact us. If you are unable to attend the rescheduled date and you want to request a refund, please reply to the email we sent you with the information below:

1. Booking name
2. Transaction number
3. Show title
4. Postcode
5. Telephone number

Are my tickets still valid for the rescheduled date?

If you wish to attend the rescheduled date, we will reissue your tickets in the format you originally requested i.e. e-ticket or by post. If you asked for your tickets to be posted to you this may take some time as we will not be able to post tickets out until we are allowed back into the Floral Pavilion. We will get all tickets to you before the new show date so please don’t contact us to check on your tickets.

My show has been cancelled, what should I do?

We will send you an email informing you of the cancellation and all bookings made via our website or phone service will be automatically refunded by our box office team. You do not have to call or email us for your refund.

I paid with cash, gift vouchers or chip and pin how will I be refunded?

We are unable to process refunds for those customers who purchased tickets via the box office counter using chip and pin, or who paid with vouchers or cash at this time. If you request a refund via floralboxoffice@wirral.gov.uk, a credit note will be added to your account for the value of your tickets. Once staff can return to the Floral Pavilion, they will contact you and organise payment into your bank account. Unfortunately, we need access to our chip and pin machines in the building to be able to refund these payments. We will not be offering cash refunds.

I haven’t received an email from you, but I know the show has been cancelled. What should I do?

Please check your spam folder/junk folder on a regular basis to check that important information from the Floral Pavilion is received.

I have tickets for an event that is still going ahead. Can I have a refund?

If the event you have tickets for is still scheduled to go ahead, you will not be entitled to a refund. Please see our full Terms and Conditions and check our website and social media pages for regular updates on our programme of shows.

I have a different query, what should I do?

Our box office is temporarily closed. All queries should be sent to floralboxoffice@wirral.gov.uk

UPDATE 10th August 2021

With the rate of COVID-19 still remaining high in Wirral, the decision has been taken to cancel all shows and performances at the Floral Pavilion Theatre for the month of September.

The decision has had to be made this early in August to allow the Floral Pavilion to contact ticket holders, show producers and promoters in appropriate time.

Although COVID-19 case numbers have been dropping in recent days, the overall number is still high so with public and staff safety in mind, it is safer to keep the Floral Pavilion closed to full capacity shows for at least another month. The position is reviewed every week, with a further decision being made in four weeks.

Opening the auditorium doors and getting back to the business the venue does so well cannot come soon enough – but the health and the safety of the public and staff must be the first priority.

Staff at the theatre will be contacting producers and promoters to discuss the possibility of re-scheduling all planned performances. The theatre will contact all customers who have purchased tickets for an event directly affected, with updates. Please do not call the box office.

UPDATE 20th July 2021

Shows and performances scheduled to take place at New Brighton’s Floral Pavilion Theatre between now and the end of August will not now take place due to rising rates of COVID-19 infections in Wirral.

Wirral’s infection rate is currently the highest in the Liverpool City Region with an average of 236 new cases every day. The theatre also has a number of employees currently in isolation due to either testing positive for COVID-19 or through close contact tracing.

This means that despite the national relaxation of COVID-19 regulations that took effect today, the decision has been taken to cancel scheduled shows at the Floral Pavilion on public health and protection grounds until August 31st.

Staff at the theatre will be contacting producers and promoters to discuss the possible re-scheduling of some planned performances. The theatre will contact everyone who has purchased tickets for an affected event directly with updates, please do not call the box office in the meantime.

UPDATE 16th June 2021

Floral Pavilion Café is open for indoor diners now that restricntions have been lifted, we hope to see you soon!

UPDATE: TUESDAY 17 MARCH

Floral Pavilion Theatre to close temporarily

Following the Prime Minister’s statement on Monday 16 March, advising people to avoid non-essential contact with others including visits to theatres as part of measures to tackle the coronavirus, the Floral Pavilion theatre is to be closed with immediate effect from today, Tuesday March 17.

The temporary closure of the theatre in New Brighton is part of the Council’s wider preparations to focus resources and staff on to the most critical services relied upon by residents.

Please can we ask that you not contact the box office regarding tickets you may have purchased. We will contact customers with information regarding all performances in the coming weeks. Hopefully the majority of performances will be rescheduled but where this is not possible we will be organising a full refund.

Cabinet member for community services, Cllr Julie McManus, said:

“It is crucial that we ensure our most vital services are able to continue, and this is one of the first steps we will be taking.

"The coming weeks and months are going to be difficult for everyone, and we are all going to have to work in different ways and adapt. We are also going to have to take into account the likelihood that many staff will be affected by the virus either directly or having to self isolate because a family members is showing symptoms.

"We apologise for the disruption and uncertainty but the health and safety of our audiences, staff and visiting companies is our first priority. We will be posting further statements over the coming days so please check our website and social media as we are unsure how long these measures will need to last.

"Thank you for your support during this difficult time and we will update you when further information is available to us."

UPDATE 26th February 2021

We are currently reviewing the roadmap leading to the reopening of theatres and hospitality set out in the latest government guidance. Please bear with us as we begin conversations with visiting companies due to perform over the coming months. As soon as we have further information, we will share this on our social channels, newsletter and website and be in touch with any ticket holders of affected shows by email. You can view the latest guidance here.

We look forward to welcoming you back to the Floral Pavilion soon!

UPDATE: FRIDAY 27th MARCH

We’d like to thank all our customers for their patience and understanding at this time of great difficulty and uncertainty. We hope you understand that the unprecedented nature of the current situation and the volume of customer enquiries we are receiving mean we are not able to respond to your queries as quickly as we would normally be able to do.

The Floral Pavilion is temporarily closed and we have now taken the decision to close our box office phone. This means we are only able to respond to queries sent to the email address floralboxoffice@wirral.gov.uk. We are answering emails in the order in which they are received so there may be some delay in responding to individual queries but please rest assured that we are working hard to resolve things as quickly as we can. The Box Office email is monitored Monday to Friday, 10am – 5pm.

Updates will be provided through this webpage and our social media channels:
Facebook: @floral.pavilion
twitter: @FloralPavilion
Instagram: @floralpavilion

UPDATE: MONDAY 16 MARCH

St Mary's School Of Rock - All performances related to St Mary's School of Rock have been cancelled with the intention to reschedule the show. A member of the box office will be in touch with all ticket holders in the coming week.