COVID-19/CORONAVIRUS INFORMATION

UPDATED: THU 30th JULY 2020

EXCITING NEWS ABOUT THE FLORAL PAVILION CAFE

We can now announce that the Floral Pavilion will open to the public on Friday 31 July at 10am with the Floral Café and a new Takeaway service on offer.

The venue opening hours: Monday to Saturday, 10am to 5pm / Sunday 10am to 4pm.

For the full details please check the Café page CLICK HERE

RESCHEDULED AND CANCELLED SHOWS

We’re continuing to work alongside all our promoters and producers to reschedule as many shows as we can.

To make it easier for you to check new dates for shows we have listed them below. We will be updating this list regularly so please check back.

Current Rescheduled Shows List

MON 21st SEP 2020 JIMMY CARR - TERRIBLY FUNNY 2020
SAT 26th SEP 2020 COURT & SPARK - THE JONI MITCHELL SONGBOOK
SAT 10th OCT 2020 ALY BAIN & PHIL CUNNINGHAM
FRI 16th OCT 2020 CHRIS BANNISTER THE MUSIC OF JOHN DENVER
FRI 6th NOV 2020 GARY MURPHY - DIRE STRAITS & POLICE
SAT 7th NOV 2020 NORTHERN LIVE
SAT 23rd JAN 2021 ECLIPSE - THE PINK FLOYD EXPERIENCE
WED 3rd FEB 2021 PAUL SMITH - CHANGED (July 2020)
SUN 7th FEB 2021 MARK ‘BILLY’ BILLINGHAM
THU 18th FEB 2021 LIONEL - A TRIBUTE TO LIONEL RICHIE
SAT 20th FEB 2021 THE ZOMBIES
SUN 21st FEB 2021 ANDY FAIRWEATHER LOW
THU 25th FEB 2021 WILKO JOHNSON BAND
THU 4th MAR 2021 SING-A-LONG-A - SOUND OF MUSIC
FRI 12th MAR 2021 MICHAEL STARRING BEN
WED 17th MAR 2021 PAUL SMITH - CHANGED (Aug 2020)
THU 18th MAR 2021 HERMAN’S HERMITS
SAT 20th MAR 2021 KIKI DEE AND CARMELO LUGGERI
TUE 23rd MAR 2021 WHAT'S LOVE GOT TO DO WITH IT?
TUE 22nd SEP 2020 HELLO AGAIN - THE STORY OF NEIL DIAMOND
THU 15th APR 2021 SOME GUYS HAVE ALL THE LUCK - ROD STEWART TRIBUTE
SAT 17th APR 2021 THE ELO TRIBUTE SHOW
SUN 18th APR 2021 JANEY GODLEY'S SOUP POT TOUR
TUE 20th APR 2021 THAT’LL BE THE DAY
THU 22nd APR 2021 KATE RUSBY
SAT 24th APR 2021 THE TAKE THAT EXPERIENCE
THU 29th APR 2021 LEGENDS OF AMERICAN COUNTRY SHOW
FRI 30th APR 2021 THE DRIFTERS
FRI 7th MAY 2021 WHITNEY - QUEEN OF THE NIGHT
MON 17th MAY 2021 AMANDA OWEN - THE YORKSHIRE SHEPHERDESS
FRI 21st MAY 2021 BOOTLEG BLONDIE
WED 26th to SAT 29th MAY 2021 CHESS - THE MUSICAL
SUN 30th MAY 2021 WIRRAL COMIC-CON
TUE 1st to SAT 5th JUN 2021 A MURDER IS ANNOUNCED - A MISS MARPLE STORY
SAT 5th JUN 2021 STEVE HARLEY
THU 10th JUN 2021 RUMOURS OF FLEETWOOD MAC
TUE 22nd JUN 2021 WALK RIGHT BACK - THE EVERLY BROTHERS STORY
THU 15th JUL 2021 THE BILLY FURY YEARS
WED 21ST & THU 22ND JUL 2021 THE COMPLETE WORKS PERFORMANCE SCHOOL
FRI 23rd JUL 2021 RHYTHM OF THE DANCE
SAT 31st JUL 2021 HITS OUT OF HELL - THE MEATLOAF SONGBOOK
SUN 8th AUG 2021 THE MUSICALS IN CONCERT
SAT 14th AUG 2021 THE PINK FLOYD SHOW
TUE 17th AUG 2021 LUCINDA WILLIAMS
FRI 20th AUG 2021 THE WHO'S TOMMY - LIVE
THU 26th AUG 2021 SOUND OF SPRINGSTEEN
FRI 3rd to SUN 5th SEP 2021 WIRRAL FOOD, DRINK & MUSIC FESTIVAL
THU 9th SEP 2021 THE JERSEYS - OH WHAT A NITE!
SAT 11th SEP 2021 THE GEORGE MICHAEL LEGACY feat WAYNE DILKS
THU 23rd SEP 2021 SUPREME QUEEN
FRI 24th SEP 2021 YOU WIN AGAIN - MUSIC OF THE BEE GEES
SUN 26th SEP 2021 DIRTY DUSTING
THU 7th OCT 2021 ALISTAIR McGOWAN - THE PIANO SHOW
THU 28th OCT 2021 DR RICHARD SHEPHERD - UNNATURAL CAUSES
SAT 6th NOV 2021 SHOWADDYWADDY

Current Cancelled Shows List

MON 23rd MAR 2020 EDSENTIAL MUSIC TOGETHER SHOWCASE
SUN 29th MAR 2020 MERSEYSIDE YOUTH DANCE FESTIVAL
FRI 17th APR 2020 THE PUPPINI SISTERS
TUE 21st APR 2020 JAZZ AT THE FLORAL
SUN 10th MAY 2020 RAPUNZEL
THU 14th MAY 2020 SWAN LAKE
FRI 15th MAY 2020 CHORAL FESTIVAL
SUN 17th MAY 2020 SPOTLIGHT ON YOUTH 2020
THU 4th TO SUN 7th JUN 2020 WIRRAL FOLK FESTIVAL
FRI 13th & SAT 14th JUN 2020 HOYLAKE SCHOOL OF DANCE
SAT 27th & SUN 28th JUN 2020 DANZA - DANCE FEVER 2020
TUE 7th & WED 8th JUL 2020 IN THE NIGHT GARDEN - LIVE!
WED 15th JUL 2020 VIVA LA DIVAS
WED 22nd JUL 2020 LAND OF HOPE AND GLORY
FRI 28th AUG 2020 DANCING QUEEN
MON 14th & TUE 15th SEP 2020 THE ADVENTURES OF THE LITTLE MERMAID
MON 28th SEP to SAT 3rd OCT 2020 THE MOUSETRAP
SAT 24th OCT 2020 TANGO PASSIONS

UPDATE: FRIDAY 27th MARCH

We’d like to thank all our customers for their patience and understanding at this time of great difficulty and uncertainty. We hope you understand that the unprecedented nature of the current situation and the volume of customer enquiries we are receiving mean we are not able to respond to your queries as quickly as we would normally be able to do.

The Floral Pavilion is temporarily closed and we have now taken the decision to close our box office phone. This means we are only able to respond to queries sent to the email address floralboxoffice@wirral.gov.uk. We are answering emails in the order in which they are received so there may be some delay in responding to individual queries but please rest assured that we are working hard to resolve things as quickly as we can. The Box Office email is monitored Monday to Friday, 10am – 5pm.

Updates will be provided through this webpage and our social media channels:
Facebook: @floral.pavilion
twitter: @FloralPavilion
Instagram: @floralpavilion

FREQUENTLY ASKED QUESTIONS

My show has been rescheduled what should I do?

We will contact you with information about the rescheduled date. All tickets have been automatically transferred to the new date, if you are able to attend the new date you do not need to contact us. If you are unable to attend the rescheduled date and you want to request a refund, please reply to the email we sent you with the information below:

  1. Booking name
  2. Transaction number
  3. Show title
  4. Postcode
  5. Telephone number
We need this information by the deadline provided in the email (two weeks from the rescheduled date announcement).

Are my tickets still valid for the rescheduled date?

If you wish to attend the rescheduled date, we will reissue your tickets in the format you originally requested i.e. e-ticket or by post. If you asked for your tickets to be posted to you this may take some time as we will not be able to post tickets out until we are allowed back into the Floral Pavilion. We will get all tickets to you before the new show date so please don’t contact us to check on your tickets.

My show has been cancelled, what should I do?

We will send you an email informing you of the cancellation and all bookings made via our website or phone service will be automatically refunded by our box office team. You do not have to call or email us for your refund.

I paid with cash, gift vouchers or chip and pin how will I be refunded?

We are unable to process refunds for those customers who purchased tickets via the box office counter using chip and pin, or who paid with vouchers or cash at this time. If you request a refund via floralboxoffice@wirral.gov.uk, a credit note will be added to your account for the value of your tickets. Once staff can return to the Floral Pavilion, they will contact you and organise payment into your bank account. Unfortunately, we need access to our chip and pin machines in the building to be able to refund these payments. We will not be offering cash refunds.

I haven’t received an email from you, but I know the show has been cancelled. What should I do?

Please check your spam folder/junk folder on a regular basis to check that important information from the Floral Pavilion is received.

I have tickets for an event that is still going ahead. Can I have a refund?

If the event you have tickets for is still scheduled to go ahead, you will not be entitled to a refund. Please see our full Terms and Conditions and check our website and social media pages for regular updates on our programme of shows.

I have a different query, what should I do?

Our box office is temporarily closed. All queries should be sent to floralboxoffice@wirral.gov.uk

UPDATE: TUESDAY 17 MARCH

Floral Pavilion Theatre to close temporarily

Following the Prime Minister’s statement on Monday 16 March, advising people to avoid non-essential contact with others including visits to theatres as part of measures to tackle the coronavirus, the Floral Pavilion theatre is to be closed with immediate effect from today, Tuesday March 17.

The temporary closure of the theatre in New Brighton is part of the Council’s wider preparations to focus resources and staff on to the most critical services relied upon by residents.

Please can we ask that you not contact the box office regarding tickets you may have purchased. We will contact customers with information regarding all performances in the coming weeks. Hopefully the majority of performances will be rescheduled but where this is not possible we will be organising a full refund.

Cabinet member for community services, Cllr Julie McManus, said:

“It is crucial that we ensure our most vital services are able to continue, and this is one of the first steps we will be taking.

"The coming weeks and months are going to be difficult for everyone, and we are all going to have to work in different ways and adapt. We are also going to have to take into account the likelihood that many staff will be affected by the virus either directly or having to self isolate because a family members is showing symptoms.

"We apologise for the disruption and uncertainty but the health and safety of our audiences, staff and visiting companies is our first priority. We will be posting further statements over the coming days so please check our website and social media as we are unsure how long these measures will need to last.

"Thank you for your support during this difficult time and we will update you when further information is available to us."

UPDATE: MONDAY 16 MARCH

St Mary's School Of Rock - All performances related to St Mary's School of Rock have been cancelled with the intention to reschedule the show. A member of the box office will be in touch with all ticket holders in the coming week.

If you have a promotion code, please enter it below:

When & Where

Floral Pavilion Tivoli Suite
Sold out
Monday, 31 August
17:00